It is the Policy of our company to respond to customer complaints, disputes, and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.
As soon as a complaint is received, it is documented and is logged into a special Log. The complaint is sent directly to the Customer Complaint Officer or his/her designate, in order to take action.
All complaints and records of complaints are kept in a special Complaint file along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily access them. They will use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending, and civil rights laws.
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, and disclose and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling these purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.
These materials are not from HUD or FHA and were not approved by HUD or a government agency. The sender is not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA. The inclusion of various education, information, web links, or materials are not an endorsement of the sender or any of its employees or business partners. For information directly from HUD/FHA, visit hudclips.com.
EQUAL HOUSING OPPORTUNITY
We are pledged to the letter and spirit of US policy for the achievement of equal housing opportunity throughout the Nation. We encourage and support and affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.